The complete platform for intelligent social media automation
Automate your communication across all channels with AI for faster response times, consistent answers, and satisfied customers. Scale your social media management intelligently.
Features that scale with your business
Powerful AI technology combined with practical functionality for efficient, consistent communication across all relevant channels.
AI-Powered Response Generation
Advanced AI creates contextual, brand-consistent responses across all platforms in real-time.
Multilingual Communication
Automatic language detection and response generation in 50+ languages for global reach.
Automatic Moderation
Intelligent content filtering and escalation of critical issues to protect your brand reputation.
Real-time Processing
Instant synchronization and response across Facebook, Instagram, YouTube, and more platforms.
Knowledge Base Integration
Connect your company knowledge for accurate, consistent answers that reflect your brand voice.
Flexible Automation Control
Customize automation levels and approval workflows to match your business requirements.
Practical and immediately deployable
From customer service to crisis management – Zapience adapts to your specific needs and integrates seamlessly into existing processes.
Customer Service
Automated responses to frequently asked questions in comments, direct messages, and web chats – fast, consistent, and available 24/7.
Community Management
Detection and filtering of inappropriate content, automated escalation of critical posts, and relief for moderation teams.
International Communication
Language-independent support for global audiences with automatic language detection and response generation in the respective language.
Crisis Communication
Real-time monitoring and automated initial responses to critical comments to ensure unified, controlled communication.
Built for scale and reliability
The Zapience architecture ensures fast, intelligent, and reliable communication across various platforms through advanced AI and robust integrations.
Social Media Management Platform
API connections to platforms like Facebook, Instagram, YouTube, and more.
Syncing Service
Continuous WebSocket connection for real-time synchronization of messages, comments & events.
AI Agent System
The core AI (RAG) with language detection, content classification, and intelligent response generation.
Knowledge Base Integration
Access to external knowledge bases for contextual, brand-consistent responses.
AI Agent System Core Features
Language Detection
Automatically recognizes user languages
Tagging System
Classifies content (support, feedback, spam, etc.)
Reply Generation
Creates appropriate, context-based responses
Choose Your Automation Level
Customize automation for each platform and interaction type. Start conservative and scale up as you gain confidence.
Key Features:
- Instant response to common inquiries
- 24/7 availability
- Smart escalation to manual review
- Brand voice consistency
Performance Indicators:
Key Features:
- AI-generated draft responses
- One-click approval or editing
- Batch review capabilities
- Learning from your edits
Performance Indicators:
Key Features:
- AI-powered suggestions
- Context and history insights
- Template recommendations
- Priority flagging
Performance Indicators:
EWP Recycling Pfand Success Story
National information campaign implementation across all major social media channels
Campaign Overview
As part of the national information campaign for introducing recycling deposits on PET bottles and beverage cans, Zapience was implemented for community management across all relevant channels.
Platforms Covered
Ready for the next step?
Let's discover together how Zapience can make your social media management more efficient, consistent, and scalable.
Schedule a Demo
See Zapience in action with a personalized demonstration tailored to your business needs.
Get in Touch
Have questions? Our team is ready to help you understand how Zapience fits your workflow.